Friday 18th September 2009 Update: Bigpond have released the block on e-mail from our servers.
Friday 13th February 2009 Update: Bigpond are still blocking all mailing from the DR. We are still working with Dale Cohen from Telstra to have this matter resolved. The DR will keep you informed via this post.
In the meantime, please feel free to subscribe with a different email address using our easy one step signup box to your right.
Thank you for your continued patience and support of the Daily Reckoning.
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Friday, 6th February 2009 Update: The matter is currently been handled by Dale Cohen from Telstra. The DR will confirm when mailing is released. Thank you all for your help and support.
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If you signed up to receive the Daily Reckoning Australia via Bigpond e-mail, please note that we have been unable to deliver your messages to you because your internet service provider has been rejecting our email since December of 2008, at around about Christmas time. Many of you have e-mailed us to find out where your issue is. We regret that you haven't received what you signed up for, and we've tried every possible way to get this matter resolved but Bigpond customer service refuses to address the matter. Our mail server is about as clean as they come, we have a full time ISP relations person who makes sure of that.
If you are frustrated that Bigpond blocked you from receiving the Daily Reckoning, even though you signed up for it, please contact them via one of the methods below. We've even included a form letter you can use below the contact information.
We thank you for your time,
The Daily Reckoning
http://www.dailyreckoning.com.au
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Contact Information
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Tech Number: 133 933 and say "Consultant"
E-mail: bigpondwhitelistrequest@online.telstra.com.au
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Form Letter
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To Whom It May Concern,
I am a paying customer of Bigpond. You are blocking e-mail I signed up to receive. Please release the block on all email coming from dr@dailyreckoning.com.au I have included email header information provided by their webmaster below. Should you need to contact them directly you can email webmaster@portphillippublishing.com.au
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Include the E-Mail Header Below With Your Correspondence
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Delivered-To: xxxxxx@xxxxxx.com Received: by 10.110.43.6 with SMTP id q6cs233736tiq; Tue, 19 Aug 2008 19:20:03 -0700 (PDT) Received: by 10.100.252.17 with SMTP id z17mr1920018anh.35.1219198801406; Tue, 19 Aug 2008 19:20:01 -0700 (PDT) Return-Path: Received: from financial2.net ([208.250.48.77]) by mx.google.com with ESMTP id i40si1383809wxd.20.2008.08.19.19.20.00; Tue, 19 Aug 2008 19:20:01 -0700 (PDT) Received-SPF: pass (google.com: domain of bounce-1538979- 27813021@financial2.net designates 208.250.48.77 as permitted sender) client-ip=208.250.48.77; Authentication-Results: mx.google.com; spf=pass (google.com: domain of bounce-1538979-27813021@financial2.net designates 208.250.48.77 as permitted sender) smtp.mail=bounce-1538979-27813021@financial2.net Return-Path: Received: from [172.16.4.74] ([172.16.4.74:27039] helo=financial2.net) by fender (envelope-from ) (ecelerity 2.2.2.32 r(25176)) with ESMTP id 26/B2-29958-7CB7BA84; Tue, 19 Aug 2008 22:04:57 -0400 From: "The Daily Reckoning Australia" To: xxxxxx@xxxxxx.com Subject: The Weight of Money Date: Tue, 19 Aug 2008 22:19:46 -0400 MIME-Version: 1.0 Content-Type: multipart/alternative; boundary="MIMEBoundary3fc3ddbdf2624cde4fd5c729204dd551" X-Lyris-Enable-Scripting-Debug: Message-Id: X-Legal: 27813021 x-binding: agorafinancial
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The Daily Reckoning offers an independent and critical perspective on the Australian and global investment markets. Slightly offbeat and far from institutional, The Daily Reckoning delivers you straight-forward, humorous, and useful investment insights from a world wide network of analysts, contrarians, and successful investors. Founded in 1999, The Daily Reckoning is published in 7 countries with a worldwide readership of almost 1 million people.
Comment by Elaine Lehman on 4 February 2009:
I'm thankful that some endeavour has been undertaken to resolve this matter with Bigpond. I have even
tried setting up gmail as an alternative but Bigpond, as my ISP,is obviously blocking that also. Only the introductory letters came through.
Comment by Dale Cohen on 5 February 2009:
Should be fixed, I had 66.227.62.103 whitelisted. Spam has been increasing lately and the email was triggering some tighter filtering settings. If you have more outbound mail servers, can you send me the IP's and I'll ask the appropriate team to have them whitelisted.
Comment by KBaus on 7 February 2009:
I wonder that as a trader I could infer losses due to Telstra unilaterally cutting out access to some of the analysis I consider important. Is an electronic newsletter a spam?
Comment by John Zuill on 16 February 2009:
My dealings with Telstra have been experiences of negligence, lethargy and miscommunication. When you deal with Telstra your time is their time until they decide to let you have it back. They are a semi-government sponsored agent and so are morally superior to all of us. Expect action no time soon.
Comment by Stephen on 16 February 2009:
KBaus,
Anything could be considered spam as I'm sure BigPond has no idea whether you signed up to the DR or not so it just has to do the best based on what comes through the door. I'd also guess that when the spam filter sees the great free daily wrapup from Dan et al that it doesn't blink an eye.
But I must say I've always wondered why the the other emails that get sent out are so ... well to be frank.. spamlike. i.e. they've got that pattern of big test little text. words like "Hi, my name is" "Give me 8 minutes and I'll show you how you can.. "and as a result turn me off immediately. I'm sure the content of the subscriptions are as good if not better than any other out there but personally I could never sign up with a hook like that. If I think its spam (even when I know its not) then I'm sure it sets of BigPond's alarm bells and next thing you know the DR's IP is blacklisted and everything from the DR gets junked at the door. To be expected at some point I would have thought.
Comment by darrus on 17 February 2009:
Oh yes. Telstra and the well named Big Pond ...sludge, slime and all the putrid stench that comes included. A company none too shy. How's this for public relations? My rellies stayed at my unused country home (although they said they would, they did not pay rent ... you get that). They connected the phone in their name but did not pay the bill. What did nasty old Telstra do? They sent ME the bill. Why? Because they 'found out' that the home owner had the same surname as the occupants with the phone bill! When I refused to pay, they cut MY phone off! It took six months for the Ombudsman to intervene and stop their nonsense. Anyone ever see the Four Corners story about Telstra employees, mental state and rate of suicide? Like to see the stats on their customers and shareholders. To this day, despite writing to them asking them not to, I still get marketing calls from Telstra. Honestly, if they were the only comm. company around, I'd start training pidgeons.
Comment by poochee on 20 May 2009:
Is this issue resolved?
Comment by peirre on 21 August 2009:
I haf spoken many times to Telstra and haf been very very happy with the fwont office customer support. They haf chosen their people well, no doubt becos of the emotions they would deal with from the customers. I know that when they say "No Peirre, I cannot do that!" that they mean it. It is impossible. No matter how hard they try to change the way the system works, alas, to no avail - it is impregnable.
I do not work for Telstra, nor have any friends at Telstra, nor have I been anything but a customer of Telstra.