Update: As of 25 August 2008 Optus appears to have released the block on e-mail from our servers.
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If you signed up to receive the Daily Reckoning Australia via e-mail and are optusnet.com.au, optushome.com.au or optusnet.com, please note that we have been unable to deliver your messages to you because your internet service provider has been rejecting our email since May of 2008. Many of you have e-mailed us to find out where your issue is. We regret that you haven't received what you signed up for, and we've tried every possible way to get this matter resolved but Optus customer service refuses to address the matter. Our mail server is about as clean as they come, we have a full time ISP relations person who makes sure of that.
If you are frustrated that Optus blocked you from receiving the Daily Reckoning, even though you signed up for it, please contact them via one of the methods below. We've even included a form letter you can use below the contact information.
We thank you for your time,
The Daily Reckoning
http://www.dailyreckoning.com.au
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Contact Information
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Call: 13 39 37
Write:
Optus Customer Relations Group,
PO Box 306,
Salisbury South, SA 5106
E-mail: postmaster@optusnet.com.au
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Form Letter
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To Whom It May Concern,
I am a paying customer of Optus. You are blocking e-mail I signed up to receive. Please release the block on all email coming from dr@dailyreckoning.com.au I have included email header information provided by their webmaster below. Should you need to contact them directly you can email webmaster@portphillippublishing.com.au
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Include the E-Mail Header Below With Your Correspondence
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Comment by Banjo Smyth on 20 August 2008:
Very annoying indeed
I think it is time that all optus email users joined the 'Gmail' world
I know i have had trouble in the past with emails not being received because certain words triger spam
eg. Free
Best of luck
hope the problem is resolved - until then Gmail!
Cheers
Banjo Smyth
Comment by The Daily Reckoning on 20 August 2008:
Agreed... almost everything gets through to gmail and there are virtually no false positives on the spam filter.
Nearest we can tell is that Optus is denying all of our email because they think we are sending too much email. We have approximately 4,000 subscribers that are being affected by this problem, I find it hard to believe that we are the only entity in Australia that has over 4,000 Optus subscribers on their newsletter file.
Comment by Peter Latham on 20 August 2008:
Thank you for your email regarding Optus's unwillingness to process your letter.
I have probably missed your insightful and eagerly sought newsletter more than you have missed me as a subscriber.
As I have recently gone VOIP for my home phone and no longer use Optus as my phone carrier, Optus increased their internet charges and reduced my access hours.
What a wonderful system the free market economy is ! My email is rapidly changing to gmail and my ISP is just about to change.
And then we will all be winners; except Singtel !
Comment by Colin on 20 August 2008:
I have just been speaking to Optus. At first the Indian accented female denied there is any problem. I stood my ground and she eventually advised me Optus knows about the problem and is already on the case. I also pointed out the DR website has information about the Optus problem that shook her she was off to visit the web site after finishing chatting to me.
Good luck
Colin
Comment by Mark Errey on 20 August 2008:
Please find a copy of the email I have sent to Optus:
I would like to know why my subscription to the Daily Reckoning has been blocked by Optus.I would also like to know what right do you have to take the course of blocking my subscription as the site and newsletter are not doing any harm to Optus.This is the sort of thing that goes on in places like China. I doubt I will get any response from you but at least I can go to the Telecommunication Industry Ombudsman and say I tried to get an answer from Optus
Mark ***** *****@optusnet.com.au
Comment by Freak'd on 21 August 2008:
You need to read "Rich Kids", an enlightening story by Paul Barry about how the boys at the now bankrupt One.Tel got their start in life, followed by bigger pillage and plunder, by first taking the hapless Optus gits to the cleaners. We who partake of Optus custody, oops, er, I mean, custom, helped pay for that. Now we pay again. What a pack of animals; too bad their adds portray the wrong kind.
Comment by Marcia G on 22 August 2008:
Good on you DR for fighting back and informing subscribers of the problem. Optus is a law unto itself. I also am moving over to Gmail. The bigger the institution, the harder it is to get their attention and get change happening. We lowly Optus customers are insignificant to them obviously!